Return & Cancellation Policy

At TopDesignGift, your satisfaction is our priority! If something isn’t right, we’re here to help. Contact us at 97.ashraful@gmail.com or via WhatsApp Message Us Here, and we’ll make it right.

Cancellations & Order Modifications

Cancel or modify your order within 2 hours of placing it.
Email us at 97.ashraful@gmail.com or message us on WhatsApp Message Us Here with your order number and requested changes.
After 2 hours, orders are locked for production and cannot be modified or canceled.
A 10% fee applies to cancellations.

Refunds & Replacements

We offer refunds or replacements for:

Incorrect, defective, or damaged items.
Missing items in your order.

Please Note:

Personalized gift items and digital templates are non-returnable and non-refundable due to their custom nature.

To request a refund or replacement:

Email us at 97.ashraful@gmail.com or message us on WhatsApp Message Us Here with your order number.
Attach clear photos of the issue.
We’ll review and process your request promptly.

Important Notes:

Refund/replacement requests must be made within 14 days of delivery or 30 days of order date.
Refunds take up to 10 business days and are issued via the original payment method.

Incorrect Shipping Address

Double-check your shipping address before placing your order.
We’re not responsible for orders shipped to the wrong address due to customer error.
If an item is returned due to an incorrect address, the customer is responsible for re-ordering and covering replacement costs.

We appreciate your understanding and support. For any questions, contact us at 97.ashraful@gmail.com or via WhatsApp Message Us Here.

TopDesignGift – Gifts made with heart. 💖